What information do we collect?
We may collect, store and use the following kinds of personal information:
- information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views
- information relating to any transactions carried out between you and us or your insurer, on or in relation to this website. This includes information relating to any quotes or renewal invitations you receive, or purchases you make, of the products and services we offer, as well as changes you make to your quotes or policies or claims you make through them
- information that you provide to us for the purpose of registering with us including your email address, name, address, business name and address and details of other policies that you hold
- information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
- information that you provide to us in the course of using our Customer Services facilities
- any other information that you choose to send to us.
A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use that information to recognise your computer when you visit our website, and to personalise our website for you.
We may also use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of many websites, including this one.
We use an analytics programme to monitor use of this website. This programme generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.
Using your personal data
Any personal data submitted on this site will be used for the purposes specified in this policy or in relevant parts of the site.
We may use your personal information to:
- administer and assist you with your quotes, policies and claims;
- send you details of policies purchased via the website, and supply to you services purchased via the website
- send statements and invoices to you, and collect payments from you
- create and inform you of products or services that may better meet your needs;
- conduct market research and tracking of advertising, enquiry and sales data
- administer the website
- improve your browsing experience by personalising the website
- enable your use of the services available on the website;
- send you general (non-marketing) commercial communications
- send you email notifications which you have specifically requested
- send you newsletters and other marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology
- provide third parties with statistical information about our users – but this information will not be used to identify any individual user, deal with enquiries and complaints made by or about you related to the website.
- You can inform us at any time if you no longer require marketing communications to be sent by emailing us at email@example.com
Providing information to third parties
Ashgrove Insurance Services Limited will not sell, trade or rent your information for the purposes of direct marketing.
We will never disclose information about you to third parties, except to fulfil your specific instructions for a product or in the event that third parties deliver the relevant service. For example, if you take out an insurance policy provided by a third party, they will need your details in order to administer the policy and process any claims.
Similarly, if you choose to spread the cost of your insurance over the year, your payment details may be passed to a third party company to set up and administer the financing for your premiums.
Ashgrove Insurance Services Limited does not currently retain any of your debit card payment details.
Other circumstances where we are operationally or contractually obliged to pass on your information may be where third parties administer part or all of the service, underwriting, for pricing purposes, testing, and to maintain management information for business analysis.
Linking from third party websites
If you linked to our website from a third party site, we may share some of your information with the third party site operator. The third party may use this information for:
- market research and tracking of advertising, enquiry and sales data
- sending you information about our products and services
- sharing the information with their associate companies to enable them to send you information which may be of interest to you.
- We will supply the third party site operator with information such as the effective date of any insurance policy which you purchase through our website and any premiums (including any renewal premiums) paid for that policy. They will only use this information for internal business and accounting purposes to invoice Ashgrove Insurance Services for internet marketing services.
- to the extent that we are required to do so by law, and
- to the purchaser, or prospective purchaser, of any business or asset which we are, or are contemplating, selling.
- International data transfers
- If you are in the European Union, information which you provide may be transferred to countries (including the United States, Australia, India and Japan) which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your user name and password confidential. We will not ask you for your password.
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00) by debit card.
You may instruct us not to process your personal data for marketing purposes by email by sending an email to firstname.lastname@example.org at any time. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.
Please note that we will still send you email reminders about changes you make to your business insurance policies, when your policies are coming up for renewal, and so on.
Third Party websites
The Ashgrove Insurance Services Limited website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. Their inclusion cannot be taken to imply any endorsement or validation by us of their content.
Ashgrove Insurance Services Limited is not responsible for any privacy practices in place for third party websites, nor do we accept any liability in connection with their content.
Fraud prevention agencies
If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies.
Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:
- Checking applications for, and managing credit and other facilities and recovering debt
- Checking insurance proposals and claims
- Checking details of job applicants and employees.
We, and other organisations that may access and use information recorded by fraud prevention agencies, may do so from other countries.
Please ensure that the personal information we hold about you is correct and up-to-date using the facilities available on this website.
Our liability to you
We endeavour to publish accurate, up-to-date information on this site, but Ashgrove Insurance Services Limited does not accept any liability for any inaccuracies or omissions. Nor does Ashgrove Insurance Services Limited accept liability for any direct, indirect, special, consequential or other losses or damages of any kind arising from the use of this website or information contained within it.
If you would like a copy of the information we hold about you, please send an email to email@example.com. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00) by debit card.